Frequently Asked Questions

We provide professional cleaning solutions for homes, businesses and institutions, including:

• General home cleaning
• Deep cleaning
• Office cleaning
• Commercial cleaning
• Post-construction cleaning
• Move-in cleaning
• Move-out cleaning
• Recurring cleaning
• One-off cleaning
• Cleaning for apartments and residential properties
• Cleaning for schools and institutions
• Cleaning for offices and business premises

For properties with specialized requirements, contact us and our team will advise whether the required service falls within our scope.

Yes.

Premier provides both one-off and recurring cleaning services.

Depending on your requirements, cleaning can be arranged:

• Weekly
• Bi-weekly
• Monthly
• On another agreed schedule

Recurring arrangements are available for both residential and commercial customers, subject to service availability and agreed terms.

Yes.

Commercial customers do not have to use a standard residential cleaning package.

We can discuss your:

• Premises size
• Operating hours
• Cleaning frequency
• High-traffic areas
• Washrooms
• Workstations/common areas
• Staffing requirements
• Cleaning products
• Consumable requirements

We can then prepare a cleaning arrangement appropriate for your business.

Yes. Premier Maids & Cleaners provides domestic staffing and placement services in addition to professional cleaning.

We assist households looking for suitable:

• House maids
• Nannies
• Live-in domestic workers
• Live-out domestic workers
• Temporary domestic workers, subject to availability

Tell us about your household, location, preferred working arrangement and the duties you require assistance with, and our team will guide you through the placement process.

A professional cleaning service involves a Premier cleaning team visiting your property to perform an agreed cleaning job or recurring cleaning service.

Maid placement involves helping your household find a domestic worker for ongoing household duties.

If you are unsure which option is suitable, contact us and we can recommend the appropriate service.

Yes.

We welcome partnerships with landlords, property managers, real estate agents, apartment managers and accommodation operators requiring dependable cleaning support.

Recurring arrangements can be discussed for properties requiring frequent cleaning between occupants or tenants.

The cost depends on the size of the property, type of cleaning required, condition of the premises, location and scope of work.

For larger homes, offices, commercial premises and post-construction projects, we may recommend a site inspection before providing a final quotation.

Contact Premier Maids & Cleaners on 0117 718 887 for a quotation.

Yes.

For larger homes, offices, schools, commercial facilities, post-construction sites and other substantial cleaning projects, an inspection can help us understand the property and provide a more accurate quotation.

Contact our team to discuss whether an inspection is appropriate for your property.

Available payment methods are confirmed when you book or receive your quotation/invoice.

For commercial contracts and larger assignments, payment terms may be specified in the quotation, invoice or service agreement.

You can book through any of the following:

• Call/WhatsApp: 0117 718 887
• Email: info@premiermaids.co.ke
• Website: www.premiermaids.co.ke
• Online Booking: www.premiermaids.co.ke/book-now/

Provide your location, type of property, service required and preferred date.

Our team will review your requirements, provide a quotation where applicable and confirm your booking.

Same-day cleaning may be available depending on location, workload, team availability and the type of service required.

For the best availability, we recommend booking in advance.

For urgent cleaning requirements, call or WhatsApp 0117 718 887 and our team will check the available schedule.

Weekend availability depends on the cleaning schedule and the particular service required.

Contact us with your preferred date and time and we will confirm availability.

Advance booking is recommended for larger cleaning assignments.

For normal residential cleaning, booking a few days in advance gives you a better choice of dates.

Large homes, commercial cleaning, move-in/move-out projects and post-construction cleaning should preferably be arranged earlier so that we can allocate the appropriate team and equipment.

Urgent requests can still be submitted and will be accommodated where possible.

There is no single cleaning time for every property.

Duration depends on:

• Property size
• Number of rooms
• Condition of the property
• Type of cleaning
• Number of cleaners assigned
• Furniture and fittings
• Scope of work

A small residential cleaning assignment may take a few hours, while a large home, office or post-construction project may require significantly longer.

We can provide a better estimate after receiving your property details or completing an inspection.

Not necessarily.

You can make suitable access arrangements with our team.

However, someone should normally be available at the beginning of the service where necessary to confirm access and the agreed scope of work.

Any special access arrangements should be discussed when booking.

For our professional cleaning assignments, Premier can provide the cleaning equipment, tools and products required for the agreed scope of work.

If specialized equipment, chemicals or materials are required for a particular property, these requirements will be discussed during quotation or inspection.

Yes.

Premier can also assist businesses, institutions and other clients with selected cleaning supplies and consumables, depending on their requirements.

These may include cleaning products and everyday hygiene or washroom consumables such as tissues and toiletries.

Businesses requiring recurring supplies can contact us for a customized quotation.

We select cleaning products according to the surfaces being cleaned and the requirements of the assignment.

If your household has children, pets, sensitive surfaces or specific product requirements, please inform us before the cleaning appointment so that the team can take this into consideration.

Premier Maids & Cleaners is based in Kitengela and provides cleaning and domestic staffing services across our supported service areas in Kajiado County, Nairobi and surrounding areas.

Our service coverage continues to expand.

For locations outside our regular cleaning areas, contact us with your exact location and the service required. Our team will confirm whether we can serve the property or arrange an appropriate solution.

For domestic staffing and maid/nanny placement, availability and coverage may extend beyond our regular physical cleaning service areas.

For maid and nanny placement, contact us regardless of your location in Kenya and we will advise you about current availability and placement options.

For physical cleaning services outside our regular service areas, please contact us first. Availability will depend on the location, size of the assignment and operational requirements.

Premier follows a structured recruitment and deployment process for workers assigned to customer premises.

Our objective is to provide customers with professional, dependable and appropriately assigned cleaning personnel.

The level of screening, documentation and other requirements may vary depending on the worker's role and assignment.

Contact Premier as soon as possible and explain the concern.

Where appropriate, provide photographs or details of the affected area so that our team can review the matter against the agreed scope of work.

We take service concerns seriously and will advise on the appropriate resolution after reviewing the circumstances.

Yes.

Tell us about priority areas when booking or before the cleaning begins.

For example, you may want greater attention given to the kitchen, bathrooms, floors or another area of the property.

For larger assignments, these requirements can be included in the agreed scope of work.

Premier combines professional cleaning and domestic staffing solutions under one service provider.

We focus on dependable service, professional customer support, clear communication and cleaning solutions designed around the requirements of homes, businesses and institutions.

Whether you need a one-time clean, ongoing commercial cleaning, help preparing a property for occupation or assistance finding domestic staff, our team can help you identify the appropriate service.